Legal

Privacy Policy

How we handle your information

1. Introduction

Fourth Monkey Connect ("we", "our", "us") provides a platform that connects users with businesses through WhatsApp-based interactions and AI-driven matching.

This Privacy Policy explains how we collect, use, process, and share information when you use our platform.

2. Information We Collect

We collect information necessary to operate and improve our service.

a) User information

  • Phone number (via WhatsApp interaction)
  • Messages and queries submitted by users
  • Interaction data (requests, selections, clicks)

b) Business information

  • Business name, category, services
  • Contact details (phone, WhatsApp)
  • Location and operating details
  • Content provided during onboarding (including Knowledge Base uploads)

c) Technical & usage data

  • Time and frequency of interactions
  • System logs for performance and analytics

3. How We Use Information

We use collected data to:

  • Understand user intent using AI
  • Match users with relevant businesses
  • Facilitate communication between users and businesses
  • Improve system accuracy and performance
  • Monitor usage and prevent misuse

4. AI Processing & Automation

User messages and business data may be processed using AI systems to interpret user requests and identify relevant services in order to match users with businesses.

5. Data Sharing

We share information only as necessary to provide the service between businesses and users. Our service operates through WhatsApp (a service provided by Meta Platforms); therefore data shared is also subject to WhatsApp's own privacy policies.

6. Data Accuracy

We rely on information provided by businesses and system processing; therefore we do not guarantee that all listings or matches are accurate, complete, or up to date.

7. Data Retention

We retain data only as long as necessary to:

  • Operate the platform
  • Improve services
  • Comply with legal obligations

Retention periods may vary depending on the type of data.

8. User Control & Rights

Users and businesses may request to correct inaccurate information or request deletion of their data (subject to operational and legal limitations) via our contact channels.

9. Security

We implement reasonable technical and organizational measures to protect data. However, no system is completely secure, and we do not guarantee absolute security.

10. International Use

Our platform may be accessed from multiple regions. By using the service, you acknowledge that your data may be processed in locations outside your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised effective date.